IS Technical Support Analyst

IS Technical Support Analyst - Dubai - AD plus benefits

Join a global IT team where every day is different!

You'll join a busy global IT environment supporting users, systems, and infrastructure across multiple sites. This is a hands-on role where you'll troubleshoot issues, support core services, and help keep business-critical systems running smoothly.

What you'll do

• Provide 1st/2nd line support for Windows devices, servers, printers, and networks
• Manage incidents and requests via ITIL ticketing systems
• Support Active Directory and Microsoft 365 (Exchange, SharePoint, OneDrive, Azure)
• Troubleshoot basic network and connectivity issues
• Maintain IT assets and documentation
• Support system changes, moves, and occasional out-of-hours cover

What you'll need

• IT Support / Service Desk experience
• Windows 10/11 and Active Directory knowledge
• Microsoft 365 support experience
• Basic networking troubleshooting skills
• ITIL ticketing system experience
• Full UK driving licence

Desirable: PowerShell, SQL, Citrix, Windows Server

Apply now!

If you want a varied IT Support role with strong technical exposure, we'd love to hear from you.

If you've held any of these roles or used these technologies/skills, this role could be a great fit: IT Support Analyst, Service Desk Analyst, 2nd Line Support Engineer, Desktop Support Engineer, Windows Support, Microsoft 365, Active Directory, Azure, IT Technician, Citrix, Windows Server.

Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.